Return/Refund Policy

 

All claims for shipping damages must be submitted with 5 days of receipt.

 

If you would like to return an unopened product that is in its original condition, you must request a Return Authorization Number.  You are entitled to a replacement, refund, or a credit (less a 10% handling fee) within 30 days of receipt of your product. We will refund or credit the full amount of the purchase price along with any sales tax collected. We will also refund or credit the shipping amount if the return is a result of our error. You are responsible for shipping charges to return the item in original condition.

 

Upon receipt of the Return Authorization Number, repack the items, enclose a copy of the original invoice, and return the package within 5 days via mail, UPS, RPS, Federal Express, or any other courier that issues a tracking number. The Return Authorization Number MUST appear on the outside of all packages. There will be no refund given on any opened items.


You must email us at customerservice@eco-ponds.com to obtain a Return Authorization Number and return address. Please provide the original date of purchase, your full name and shipping address, and the reason for returning the product when requesting a Return Authorization Number.

 

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

 

All questions regarding returns, refunds and credits should be directed to customerservice@eco-ponds.com

 
 

VFC Distributors Inc
1716 East First Ave

Milan, Illinois 61264

Telephone: 800.747.8321

Email: froggy@eco-ponds.com

 
   
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